Support
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Answers to the questions we get most, and a direct line when you need one.
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Have a question or ran into an issue? Send us an email and we'll get back to you within 1–2 business days.
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For data access, correction, deletion requests, or any privacy-related questions, contact our privacy team.
Frequently Asked Questions
How do I get started with Ariex?
Download the Ariex app, create an account, and complete the short onboarding questionnaire. Based on your answers, our AI will generate a personalized training plan for you automatically.
How does AI training plan generation work?
When you complete onboarding, Ariex sends your fitness profile (goal, age, sex, height, weight, training days, and session duration) through OpenRouter to an AI model to create a plan tailored to you. Your exercise history may also be included to set realistic starting weights. This data is used solely to generate your plan.
Can I edit my AI-generated training plan?
You can add exercises to your plan and adjust sets, reps, weights, and rest times. The overall plan structure is managed by Ariex to ensure progression. You can also create fully custom plans manually.
How does progressive overload work in Ariex?
After each workout session, Ariex automatically adjusts your target weights based on your performance. If you hit all your target sets and reps, the weight is increased by a small increment (2.5 kg for barbell, 1 kg for other equipment). The app also schedules periodic deload weeks for recovery.
What happens if I miss a workout?
No problem - just skip it and continue with your next scheduled session. Ariex tracks your progress per session, not by date, so missing a day does not break your plan.
How do I log a workout set?
Inside an active workout, tap on any exercise row to open the set logging sheet. Enter your reps and weight, then save. You can log multiple sets and view your previous performance directly in the app.
Can I change my fitness goal or training preferences?
Yes. Go to Settings → Profile to update your fitness goal, training days, session duration, and other preferences. Note that changes to your profile do not automatically regenerate your existing AI plan.
How do I delete my account and data?
Go to Settings → Account → Delete Account in the app. This will permanently delete your profile, workout history, and training plans within 30 days. If you need help, email us at support@ariex.fit.
Is my data secure?
Yes. All data is encrypted in transit (TLS/SSL) and at rest (AES-256). We use Firebase Authentication for secure login and MMKV with encryption for local storage on your device. We never sell your personal data.
The app is not working correctly. What should I do?
First, try force-closing and reopening the app. If the issue persists, check for app updates in the App Store. If it is still not resolved, contact us at support@ariex.fit with a description of the problem and your device model and OS version.
How do exercise video demos work?
Every exercise has a 3D reference image, and many also have an AI-generated animation showing the movement. Tap the play button on the exercise detail screen to watch it. Pre-generated videos are free for all users. If an exercise does not have one yet, Pro subscribers can tap "See Video" to generate it on demand (takes about 1-3 minutes).
What is the AI Machine Scanner?
The AI Machine Scanner (Pro feature) lets you point your camera at any gym equipment and instantly identify it. After recognition, you get a list of exercises you can perform on that machine, with full instructions and muscle group info. You can use up to 10 scans per day.
How do social profiles and the activity feed work?
You can create a public or private profile with a username and bio. When your profile is public, other users can follow you and see your workout completions, personal records, and badges in their activity feed. You can control your visibility in Settings → Profile at any time.
What is the levels and XP system?
You earn experience points (XP) by completing workouts, achieving milestones, and earning badges. As your XP accumulates you level up, which reflects your overall training consistency and accomplishment in the app.
Still need help?
If you couldn't find the answer above, email us directly. Please include your device model, OS version, and a description of the issue.
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